Return Policy

Spoologic LLC is here to help you select the right parts for your truck. If you need to return or exchange an item purchased directly from spoologic.com, please review the requirements below and contact us before shipping it back.

Verify Your Application Before Ordering

Customers are responsible for confirming that the product they order matches their vehicle and turbocharger. A vehicle’s model year alone may not establish compatibility. Review the complete product listing, including early- and late-production distinctions, production dates, turbocharger identification, dimensions, and any other fitment requirements.

Ordering an early-production part for a late-production application is an incorrect selection, even when both applications share the same model year. If you are unsure which version you need, contact our team at info@spoologic.com before placing your order.

Return Eligibility

Returns must be authorized and shipped back to Spoologic within 30 days of delivery. Carrier tracking must show that the return shipment was accepted within this period.

Eligible merchandise must be new, unused, uninstalled, and in its original, unopened product packaging. All seals must remain intact, and all original components, accessories, and documentation must be included.

Before opening the package, check the part number on the exterior label against your order and application. If you are unsure whether you purchased the correct product, contact our team for assistance before opening it.

Turbochargers ship in sealed product boxes that also serve as their shipping cartons. Opening the box or breaking, removing, or altering its seal makes the product ineligible for a standard return or exchange, even if it has not been used or installed.

Open-box items and the products listed under Nonreturnable Turbo Parts are not eligible for standard returns.

Request a Return Authorization

A Return Merchandise Authorization (RMA) is required before shipping a return. Email info@spoologic.com with the following information:

Your order number.
The part number and quantity you wish to return.
The reason for your return or exchange.
Photos of the product and packaging if you received an incorrect or damaged item.

Once approved, we will provide return instructions and the appropriate shipping address. All returned merchandise is subject to inspection to confirm that it meets this policy’s requirements.

Return Fees & Shipping Costs

Approved standard returns are subject to a 10% restocking fee, calculated on the amount paid for the returned merchandise after discounts, excluding tax and shipping.

Orders with paid shipping: The original shipping charge is nonrefundable.
Orders with free shipping: The actual outbound shipping cost attributable to the returned merchandise will be deducted from the refund, in addition to the restocking fee.

Customers are responsible for return shipping costs. These deductions do not apply when Spoologic ships a different item from the one ordered, as explained under Wrong Item Shipped by Spoologic.

Standard-return restrictions and deductions do not limit remedies required by applicable law for defective, misdescribed, incorrectly supplied, or undelivered merchandise. Warranty claims and shipping issues are handled under their applicable procedures.

Refund Processing

Approved refunds are issued to the original payment method, less applicable restocking fees and shipping deductions. Return inspection and refund processing typically take 72 hours after we receive the merchandise.

If an item does not meet the return requirements, we will contact you with our findings and the available next steps.

Exchanges for Incorrectly Ordered Parts

If you ordered the wrong part, contact us before opening the packaging. We will work with you to identify a suitable replacement and determine whether an exchange is available.

We may waive the 10% restocking fee for an approved exchange. Customers remain responsible for the original outbound shipping, return shipping, and shipping of the replacement item. If the original order qualified for free shipping, its actual outbound shipping cost remains the customer’s responsibility.

Exchanges must meet the same condition, packaging, and authorization requirements as returns. The original item must be shipped back within 30 days of delivery.

The parts listed below are not eligible for exchange.

Nonreturnable Turbo Parts

All sales of the following parts are final. These items cannot be returned for a refund or exchanged, even if the packaging is unopened:

CHRA turbo cartridges.
Turbo rebuild kits and bundled turbo rebuild packages.
Compressor wheels.
Turbine shaft and wheel assemblies.
Turbo step-gap oil seal sets.
Compressor housing upgrade kits.
Compressor backing plates.
Turbine housings and turbine housing rebuild kits.
Wastegate actuators identified as nonreturnable in the product listing.
Unison rings, turbo vane sets, and combined unison-ring-and-vane kits.
VGT solenoid O-ring sets.
VGT actuator rods.
VGT actuator thermal spacers.

These components are intended for customers with the knowledge and experience to identify the correct parts and complete the repair. Review all listed measurements, specifications, and application requirements before purchasing. Modified or previously rebuilt turbochargers may require additional verification.

If you need help confirming a part, contact us before ordering. Selecting an incorrect size, version, or application does not qualify these products for a return or exchange.

Preparing Your Return

Keep the product packaging unopened and all seals intact. You may reuse the original shipping carton if it remains sturdy and suitable for return transit. An additional outer box is not required.

Secure the carton for shipping and add exterior protection as needed without opening the sealed product packaging.
Do not write on any carton or product packaging, including writing an RMA number.
Attach the return shipping label without covering product seals or part-number labels. Remove or cover old carrier shipping labels so the current shipping label is clearly identifiable.
Use a trackable shipping service and retain your shipment receipt and tracking number.

Wrong Item Shipped by Spoologic

If Spoologic ships a different item from the one shown on your order, we will cover all costs associated with correcting the shipment, including necessary shipping, with no restocking fee.

Contact us with your order number and photos of the part-number label and packaging. Keep the packaging sealed whenever possible, and contact us before installing the product or shipping it back.

If the item you received matches the item you ordered, choosing the wrong application is subject to our standard return and exchange requirements. This includes selecting the wrong early- or late-production version, overlooking a listed fitment restriction, or relying only on the vehicle’s model year without confirming the required configuration.

If you believe a product listing contained incorrect information or our team provided incorrect selection guidance, contact us with the relevant details so we can review the issue.

Damaged Deliveries

If the package shows visible shipping damage, contact us before opening it. If you discover damage after opening the package, contact us promptly and before installing or using the product.

Include your order number and photos of the shipping carton, shipping label, packaging, and any visible product damage. Retain all packaging and wait for our instructions before returning the shipment.

Incorrect shipments and shipping damage are reviewed separately from standard returns. Opening the packaging to discover an issue, or receiving a product listed as nonreturnable, does not by itself prevent us from reviewing the claim.

Warranty Claims

For warranty assistance, contact our team at info@spoologic.com with your order number, the product’s part number, and a description of the issue. We will provide instructions for submitting the product for warranty evaluation.

Eligible Spoologic turbochargers carry a one-year limited warranty against defects in materials and workmanship from the date of purchase. Products submitted for warranty evaluation must be returned for inspection. Approved claims will be resolved through repair or replacement at Spoologic’s discretion.

Warranty coverage and exclusions vary by product. Refer to the applicable product listing for its warranty terms. Products sold without a warranty are excluded from Spoologic’s one-year limited warranty. Submitting a warranty claim does not automatically qualify the purchase for a refund.

Warranty eligibility, exclusions, shipping responsibilities, and claim procedures are explained in our Warranty Policy. Customers are responsible for warranty shipping costs as stated in that policy.

This policy does not limit any rights or remedies required by applicable law.

Retailer & Dealer Purchases

For Spoologic products purchased through a retailer or dealer, please arrange returns and exchanges directly with the business where you placed your order. Purchases made on spoologic.com are covered by this policy.

Contact Us

For assistance with a return, exchange, or product question, email info@spoologic.com or visit our Contact Us page. Include your order number when contacting us about an existing order.