Warranty Policy
Spoologic LLC, a Nevada limited liability company operating as Spoologic Turbo Systems, is the warrantor under this limited warranty.
Spoologic Turbo Systems stands behind the quality of its products. Eligible Spoologic turbochargers carry a one-year limited warranty against defects in materials and workmanship from the original purchase date. If you experience a product issue, contact our team for assistance with the warranty evaluation process.
One-Year Limited Warranty Coverage
The limited warranty applies to the original purchaser and requires dated proof of purchase. Coverage is limited to the eligible product and the components supplied with it.
Warranty availability and exclusions vary by product. Review the applicable product listing for its specific warranty terms. Products sold without a warranty are not covered by Spoologic’s one-year limited warranty.
What the Warranty Does Not Cover
This warranty covers manufacturing defects. It does not provide coverage for every issue that may occur during installation or use.
Labor charges, diagnostic costs, travel time, removal, reinstallation, warranty shipping charges, and other related expenses are not covered. Additional product-specific exclusions are identified in the applicable product listing.
Parts Sold Without a Warranty
The following DIY turbo repair, rebuilding, and upgrade components are sold without a Spoologic product warranty:
- CHRA turbo cartridges.
- Turbo rebuild kits and bundled turbo rebuild packages.
- Compressor wheels.
- Turbine shaft and wheel assemblies.
- Turbo step-gap oil seal sets.
- Compressor housing upgrade kits.
- Compressor backing plates.
- Turbine housings and turbine housing rebuild kits.
- Unison rings, turbo vane sets, and combined unison-ring-and-vane kits.
- VGT solenoid O-ring sets.
- VGT actuator rods.
- VGT actuator thermal spacers.
These components require proper identification, inspection of existing parts, and correct assembly and installation. They are intended for customers with the knowledge, tools, and experience needed to complete the repair. They do not carry the one-year limited warranty offered on eligible complete Spoologic turbochargers.
Additional products are sold without a warranty when expressly identified in their product listings.
If you receive an incorrect item or discover shipping damage, contact info@spoologic.com before installation. These issues are handled separately under our Return Policy.
How to Submit a Warranty Claim
Email info@spoologic.com with the following information:
- Your order number or dated proof of purchase.
- The seller’s name if purchased through a retailer or dealer.
- The product’s part number.
- A description of the issue and when it occurred.
- Any available photos or diagnostic information that may help us evaluate the concern.
Our team will review the information and provide instructions for the next step.
Contact us before shipping any product. Obtain return authorization and the correct shipping address before sending an item for warranty evaluation.
Inspection & Resolution
Products submitted for warranty consideration must be returned for inspection with dated proof of purchase. Customers are responsible for shipping costs both to Spoologic for evaluation and back to the customer, whether the warranty claim is approved or denied. See Warranty Shipping Costs for details.
Return authorization allows us to inspect the product; it does not constitute warranty approval. Coverage is determined following inspection under the applicable warranty terms.
Approved claims will be resolved through repair or replacement at Spoologic’s discretion. Submitting a warranty claim does not automatically qualify the purchase for a refund.
Warranty Shipping Costs
Customers are responsible for all shipping charges associated with a warranty claim, including shipping the product to Spoologic for inspection and shipping a repaired, replacement, or noncovered product back to the customer. Spoologic does not provide prepaid shipping labels or reimburse warranty shipping expenses, except where required by applicable law.
Before shipping a product back to you, we will provide the shipping charge and obtain your authorization for payment. Incorrect shipments and shipping damage are handled separately under our Return Policy.
Coverage After Repair or Replacement
A repaired or replacement product remains covered for the remainder of the original one-year limited warranty period, together with any extension or additional coverage required by applicable law. Repair or replacement does not automatically begin a new one-year warranty period unless we expressly provide one in writing.
Warranty Claims & Standard Returns
Warranty claims are reviewed separately from standard returns and exchanges. Opening or installing an eligible product does not, by itself, prevent a warranty evaluation. Likewise, a product being nonreturnable does not determine whether it carries a warranty; refer to its listing for coverage.
For standard returns, exchanges, incorrect shipments, or shipping damage, please review our Return Policy.
Need Assistance?
Email info@spoologic.com or call (844) 266-7800 for help with a Spoologic warranty question. Have your order information and product part number available so we can assist you.
Your Legal Rights
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
The expense exclusions stated above apply only to the extent permitted by law. These warranty terms do not disclaim implied warranties or exclude any remedy that applicable law requires. A product identified as having no Spoologic product warranty is excluded from our voluntary warranty; that designation does not, by itself, eliminate statutory rights.
This policy does not limit any rights or remedies required by applicable law. Updates apply prospectively and do not reduce coverage or rights attached to an earlier purchase.
