Privacy Policy
Spoologic LLC, operating as Spoologic Turbo Systems (“Spoologic,” “we,” “us,” or “our”), respects your privacy. This policy explains how we collect, use, and disclose personal information when you visit spoologic.com, place an order, create an account, or contact our team.
Information We Collect
The information we collect depends on how you interact with us. It may include:
- Contact information: Your name, email address, telephone number, and billing and shipping addresses.
- Account and order information: Account details, products purchased, payment status, order history, and return or warranty records.
- Vehicle and product information: Vehicle details, part numbers, turbocharger identification, and other information you provide when requesting fitment or technical assistance.
- Customer communications: Messages, photos, documents, and other information you submit when contacting us.
- Website and device information: Technical information associated with your visit, such as your IP address, browser and device type, and interactions with the website, depending on the tools in use.
We receive information directly from you and from providers involved in processing payments, fulfilling orders, and operating the website.
How We Use Your Information
We use personal information to:
- Process payments, fulfill orders, and provide shipping updates.
- Manage customer accounts and respond to questions.
- Assist with product selection, returns, and warranty claims.
- Communicate about purchases and service requests.
- Send promotional emails, subject to your preferences and applicable law.
- Maintain and improve the website and customer experience.
- Help detect fraud, protect our services, and resolve disputes.
- Maintain business records and meet legal obligations.
How Information Is Disclosed
Operating an online store requires providing information to businesses that help deliver our services. Depending on the transaction or service, recipients may include:
- Payment providers: To process payments, verify transactions, and address payment disputes.
- Shipping and fulfillment providers: To prepare, deliver, and track your order.
- Website and support providers: To support hosting, account functionality, customer communications, and website maintenance.
- Professional advisers and authorities: When needed for legal, accounting, fraud-prevention, or regulatory matters.
Information may also be disclosed at your direction or in connection with a merger, acquisition, or sale of the business, subject to applicable law. Analytics and advertising disclosures are addressed below.
Payment Information
Payment information is used to authorize and process your purchase through the payment services available at checkout. Those providers’ privacy policies also apply to information they process.
Do not send full credit card numbers, card security codes, or account passwords by email or through a general contact form. Use the checkout process to provide payment details.
Cookies, Analytics & Advertising
Cookies and similar technologies can support functions such as remembering your shopping cart, maintaining account sessions, and storing website preferences. Depending on the tools enabled, they may also be used to understand website activity and measure advertising.
[COMPLETE BEFORE PUBLICATION: Identify the analytics and advertising tools actually in use, the information they collect or receive, their purposes, and whether third parties track visitors across websites. State whether these disclosures constitute a sale or sharing of personal information or targeted advertising under applicable law. Include the actual opt-out method and explain how the site responds to Do Not Track and Global Privacy Control signals.]
You can use your browser settings to block or delete cookies. Blocking certain cookies may affect shopping cart, sign-in, or checkout functionality. Browser cookie settings do not necessarily control every form of tracking.
Your Privacy Choices
Promotional emails: You can unsubscribe using the link in a marketing email or by contacting us. Unsubscribing from marketing does not stop order confirmations, shipping updates, or communications needed to handle an existing purchase or service request.
Access, corrections, and deletion: Contact us to ask about personal information associated with you, request a correction, or request deletion. Depending on where you live and which laws apply, you may have additional rights to obtain a copy of your information, opt out of certain uses or disclosures, limit certain uses of sensitive information, or appeal a privacy-request decision.
Submit requests to info@spoologic.com or call (844) 266-7800. Include enough information for us to understand your request. Where appropriate, we may need to verify your identity or an authorized representative’s authority before providing account information or making changes.
Some information may need to be retained to complete transactions, maintain required records, address warranty matters, prevent fraud, or comply with law. We will explain any applicable limitations when responding to your request. We will not unlawfully discriminate against you for exercising your privacy rights.
Information Retention & Security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, warranty administration, recordkeeping, and legal obligations. Retention depends on the type of information and why it is needed.
We use reasonable safeguards designed to protect personal information. No website, transmission method, or storage system can be guaranteed completely secure.
Customer Photos, Reviews & Other Submissions
Photos, documents, and other materials provided for product support, returns, or warranty evaluation are handled as part of your service request. Content submitted for public display, such as a product review, may be visible to other visitors along with the identifying information displayed with it.
Avoid including private contact details, payment information, or information about other people in content intended for public display. Any permission to use submitted content for advertising or promotion is addressed through the applicable submission terms or separate permission.
Children’s Privacy
Our website is intended for a general adult audience and is not directed to children under 13. If you believe a child has provided personal information to us, contact our team so we can review and address the matter.
Other Websites & Services
Our website may link to payment services, social media platforms, or other third-party websites. Their privacy practices are governed by their own policies. Review those policies before providing personal information.
Changes to This Policy
We may update this policy as our services, practices, or legal requirements change. Updates will be posted on this page with a revised date. We will provide additional notice when required by applicable law.
Contact Us
For privacy questions or requests, contact Spoologic LLC by email at info@spoologic.com or call (844) 266-7800.
